Quick Reference Guide

Email

This is the most effective and quickest contact method. Email us now. 

Appointment

To see your Property Manager in person, please contact the office to make a time that suits you both. The nature of our role takes us out of the office and by making an appointment we can ensure we are there for you.

Telephone

If you don't have email or for emergencies, please contact our office on 07 4154 7788. Messages will be returned as soon as it is possible to do so.

Condition Report

Please complete, sign and return to our office with 3 DAYS OF THE LEASE COMMENCEMENT DATE as required by the Residential Tenancies and Rooming Accommodation Act.

Electronic Transmission

It is agreed by signing this document consent is given to receive any documentation relevant to the Tenancy by electronic communication methods such as email or facsimile. Also, the method of receiving advice or notification by SMS is accepted.

Emergency Repairs

Emergency repairs include such situations as:

> Burst water service
> Gas leak
> Blocked or broken toilet
> Fault/damage likely to cause injury
> Serious roof leak
> Electrical shock/fault

PHONE (07) 4154 7788 TO REPORT THESE TYPES OF SITUATIONS IMMEDIATELY.
If after hours, leave a detailed message of the situation and refer to the emergency contact numbers listed on Page 2 of the General Tenancy Agreement as well as refer to the RTA form 17a - Information Statement.

Further inforamtion can be found here.

General Repairs & Maintenance

All general repairs and maintenance must be forwarded to our Agency in writing so we can act accordingly. Provide as much information as possible of the repairs needed as well as access authorisation for the repairs to be done. Download a Repair Advice Form.

Insurance

We advise ALL TENANTS to insure their own contents as they are NOT covered under the Lessor's policies.

Locked Out?

Office Hours – you can collect our Management set and return them to our office within the
hour. Identification will be required.
After Hours – contact a Locksmith at your cost. We recommended the following Locksmith:

PRECISION LOCKING – (07)4155 2962 – 0488 732 873
ACTIVE SECURITY SOLUTIONS - (07) 4153 6242

Moving Out?

Two (2) weeks's notice in writing is required if you intend to vacate on the lease expiry date or after that date. Download Vacate Form.

Parking of cars

All cars, motorbikes, trailers, camper vans, caravans, boats and trucks are to be parked in the designated parking areas ONLY. Do not park on front lawn areas, or on Body Corporate designated common areas (where applicable). It is the Tenants responsibility to repair any damage done when parking cars etc in such areas.

Oil stains on driveways is the Tenant's responsibility to remove before vacating the Property. To avoid such damage we recommend the purchase of a drip tray.

​Pools and Pool Fencing

PLEASE DO NOT MAKE THE ASSUMPTION THAT YOU ARE ABLE TO INSTALL/ERECT A POOL OF ANY TYPE AT THE PROPERTY. 

If you wish to have a pool of any size, it may require fencing due to Legislation. You must first seek permission fro the Lessor in writing fo the pool. If permission is granted, it is then the responsibility of the Tenant to ensure that ALL fencing requirements are met in accordance with relevant legislation. We recommend you contact the Queensland Government and your local Council for further information.

​Pot Plants

It is recommended that pot plants are raised off carpet or outside areas to avoid water damage or staining.

Property Inspections

The Property is inspected by ou Maintenance Inspection Manager 3 or 4 times per year. You will be notified in writing 7 to 14 days prior. For further information please refer to the Property Inspection Information provided. 

​Rent Payments

Direct debit is the preferred method of rent payments. Please refer to the information sheet provided. 

It is your responsibility as the account holder to increase the amount of the direct debit (if or when necessary) and cancel the direct debit authorisation at the end of your Tenancy. As we are NOT the account holder, we CAN NOT change any direct debit authorisation.

​Breaking a Lease Agreement

If you wish to vacate the property DURING your Tenancy, please contact your Property Manager immediately and make an appointment at which time the Property Manager will advise you of your obligations during this process.